Return
We guarantee to parcel intactly-packaged items with protective materials before dispatching them for delivery. If any defects on the packaging are noticed upon receipt of your order, you should insist on checking the contents in witness of the courier and request for return with photos as proof in case of any problems. No application for return and refund is accepted after the delivery is accepted.
Missing Components
If missing components are noticed before your first use, please contact us as soon as possible. If it is a product published by Jolly Thinkers, we will provide the replacement pieces immediately.
If the product is published by a third party, according to our experience, they usually respond to end-users more promptly via their website nor email requests. In case our assistance is needed, we would be glad to help but it may take a little more time. Once the product is used, we do not offer free replacement pieces.
